Warranty Claim Submission

If you believe there may be an issue with your flooring product, please complete the warranty claim form below and provide as much detail as possible. This helps our team assess your claim efficiently and determine the appropriate next steps.

Please have the following ready:

• Proof of purchase
• Photos of the affected area
• Product and installation details
• Any known subfloor preparation information

Please note

All claims are assessed individually based on the information provided, installation conditions, site conditions, and warranty terms. Submission of a claim does not guarantee approval.
Our team may request additional information or arrange an inspection before the claim can be finalised.

Review timeframe

We aim to review new submissions within 5 business days.

Complete the form below to submit your claim.